Terms & Conditions

PART-TIME HELPER:

  • Admin fees is a one-time payment for registration and service setup which includes up to a 12 months guarantee 3 replacement of helpers. Terms and conditions apply.

  • Agency fees is fixed regardless of frequency/day of service, size of apartment/house, location, etc.

  • Rates quoted will be based on 1500 sqft and below indicatively.

  • Sparkling HouseKeeping Services reserves the right to amend the initial quotation depending on cleaning requirements based on case-to-case basis. 

  • Administrative fees paid are non-refundable.

  • Hourly rates may vary for shorter time-frame, larger apartments or houses, etc

  • Additional cleaning hours will be subjected to helper's availability.

  • Any special housekeeping requests shall be mentioned in advance.

  • Delay in arrival from house owner shall be informed at least 3 hours in advance, orelse additional cleaning fees will be pro-rated accordingly.

  • Cleaning fees paid are non-refundable or subjected to Sparkling Housekeeping Services discretion.

  • Cleaning products & equipments to be provided by house owner.

SPRING CLEANING SERVICES / ADHOC CLEANING:

  • Cleaning fees is fixed regardless of the size of the apartment/house.

  • Cleaning fees is fixed regardless to the apartment/house conditions & location.

  • Cleaning fees paid are non-refundable.

  • Client is required to check on the apartment/house on completion of service. Any touching up on areas will only be done after inspection by owner.

  • Additional cleaning hours will be subjected to helper's availability.

  • Any special housekeeping requests shall be mentioned in advance.

  • Delay in arrival from house owner shall be informed at least 3 hours in advance, orelse additional cleaning fees will be pro-rated accordingly.

  • Cleaning products & equipment to be provided by house owner.

PRE-MOVING & POST RENOVATION:

  • Cleaning fees is fixed regardless of the size of the apartment/house.

  • Cleaning fees is fixed regardless to the apartment/house conditions & location.

  • Cleaning fees paid are non-refundable.

  • Client is required to check on the apartment/house on completion of service. Any touching up on areas will only be done after inspection by owner.

  • Additional cleaning hours will be subjected to helper's availability.

  • Delay in arrival from house owner shall be informed at least 3 hours in advance, orelse additional cleaning fees will be pro-rated accordingly.

  • Cleaning products & equipments to be provided by house owner.

OFFICE CLEANING SERVICES:

  • Cleaning fees is fixed regardless of the size of office, office conditions.

  • One(1) month notice period has to be given for any termination requests, orelse there will be a penalty of $100 charges apply.

  • Client is required to check on the apartment/house on completion of service. Any touching up on areas will only be done after inspection by office owner.

  • Additional cleaning hours will be subjected to helper's availability.

  • Delay in arrival from office owner shall be informed at least 3 hours in advance, orelse additional cleaning fees will be pro-rated accordingly.

  • Any cleaning fees unpaid upon the invoice due date will be charged with late charges of minimally $20/month till full payment is received, up to the discretion of Sparkling Housekeeping Services.

  • Cleaning products & equipment to be provided by office owner.